Sometimes, things happen. This could be your Hot Water Service bursts, or you can start to smell gas, or even notice your water bills are exceedingly high. More often than not, these are classed as urgent repairs and must be looked at / repaired fast.
ALL MAINTENANCE MUST BE IN WRITING
Please follow these steps for an Urgent Repair:
1. Turn off the appropriate supply i.e. water mains, gas mains, main power supply – a trades may not be able to attend late at night/ early morning so this way it will help minimise any potential damage
2. Email us firstname.lastname@example.org and CC your Property Manager a video / photo of the damage / repair so that we can contact the right trades person
3. A qualified trades person will contact you to resolve the repair
In some instances, there may not be a quick fix. We will keep you updated to ensure we work to a time frame with minimal inconvenience for you.
If the matter cannot wait, you are able to call a trades person listed on our Urgent Repair list who will assess over the phone and attend as required.
To help determine what is an Urgent Repair, NSW Fair Trading advises the following:
FOR URGENT REPAIRS after hours please contact:
Chill-Rite Refrigeration & Air Conditioning – 6885 2254
D & C Air Conditioning Service – 0488 975 213
Porters Plumbing & Gas Fitting Service – 0418 118 670
Matt Diamond Plumbing – 0409 841 531
Switch Electrical – 0418 634 649
Laser Electrical – 0417 221 933
Dubbo City Locksmiths – 6884 3055
Western plains Security and Locksmiths Dubbo – 0419016662
PAL Property Maintenance – 0437 541 937
Graham Williams Home Maintenance – 0419 401 982
If the repair is outside of this list, it is classed as a general repair and we ask you follow steps 2- 3. A landlord has 14 days to respond to a general repair however Ray White Dubbo will look to action this immediately where possible.
If you wish to follow up your urgent request after sending through an email detailing the concern, please call our office 02 6884 1555.